Payment and Refund Policy

Last updated: 02 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all transactions conducted through the website operated by Newscra.com for access to our entertainment magazine, celebrity culture articles, and related entertainment content focused on South Africa. It covers digital subscriptions, one-time purchases of magazine issues, premium articles, and any bundled digital services. The policy does not extend to physical goods or third-party events unless explicitly stated at the time of purchase. Users in South Africa engaging with our content are subject to these terms, which outline rights and obligations under applicable South African consumer protection laws.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in South African Rand (ZAR) and include value-added tax (VAT) where applicable under South African tax regulations. Additional charges may apply for premium features or international payment processing fees, which are disclosed before finalising any transaction. Newscra.com reserves the right to adjust prices for new subscriptions or renewals, with advance notice provided via email or site notifications. No hidden fees are imposed, but users should review the total amount shown at checkout to understand the full cost including any applicable taxes.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, as well as electronic funds transfers through secure South African banking gateways. Payments are authorised in real time, and funds are held until the order is confirmed. All transactions use industry-standard encryption to protect card details and personal information. Newscra.com does not store full payment card data on its systems. Users authorise recurring charges for subscriptions at the start of each billing cycle, with the option to update payment details through their account settings.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed upon successful payment authorisation and receipt of a confirmation email from Newscra.com. This email outlines the purchased digital content or subscription terms, including access start date and duration. Until payment clears, no access is granted. For subscriptions, the contract renews automatically unless cancelled prior to the renewal date. Users receive immediate digital access once confirmation is issued, subject to verification of payment.

Cancellation Rights and Applicable Cancellation Periods

Under South African consumer laws, users have the right to cancel certain purchases within a cooling-off period of seven days from the date of the transaction, provided the digital content has not been accessed. Subscriptions may be cancelled at any time through the account portal, with cancellation effective at the end of the current billing period. No refunds are provided for partial periods after cancellation. Promotional offers may have specific cancellation terms disclosed at purchase.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused subscriptions if requested within the cooling-off period and before significant access occurs. Digital content that has been downloaded or streamed is generally non-refundable. Exclusions include purchases made during promotional sales, customised content, or services already rendered. Newscra.com evaluates each request based on whether the user has derived substantial benefit from the content. Non-refundable items also cover any taxes or fees already remitted to authorities.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, users must submit a written request via the contact form on the Contacts page, providing their order number, account email, reason for the request, and any supporting details. The request should include the date of purchase and a description of the issue. Incomplete submissions may delay processing. Newscra.com acknowledges receipt within five business days and may request additional information if needed to assess eligibility.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request undergoes review by our team to verify compliance with this policy and South African regulations. Approval or rejection is communicated via email within ten business days of receiving a complete request. If approved, users receive confirmation of the refund amount and timeline. Rejected requests include an explanation and options for appeal or further discussion through the contact form. Decisions are final unless new information is provided.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued using the original payment method where possible, or as a site credit for future purchases. Processing typically takes five to fifteen business days after approval, depending on the payment provider. Funds appear in the customer's account according to their bank's policies, usually within thirty days. Newscra.com notifies users once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital magazine subscriptions and celebrity culture content are subject to immediate access upon purchase, limiting refund options after consumption begins. Subscriptions auto-renew and can be managed to avoid unintended charges. Promotional offers may exclude refunds entirely if clearly stated at the time of sale. Services such as exclusive event access tied to the magazine follow the same eligibility criteria as standard digital products.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in suspension of access until resolved. Duplicate charges are investigated upon notification, with corrections issued promptly. Chargebacks are treated as disputes and may lead to account review. Suspected fraudulent activity prompts immediate investigation, potential account suspension, and cooperation with South African authorities. Users should monitor their statements and report issues via the contact form.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy operates alongside the Consumer Protection Act in South Africa, which grants users rights to fair treatment, accurate information, and remedies for defective services. Nothing in this policy excludes these statutory rights. Users retain the ability to approach the National Consumer Commission or relevant ombudsman for unresolved complaints. Newscra.com complies fully with these mandatory protections.

Contact Route, Policy Changes, and Last-Updated Date

For questions about payments or refunds, use the contact form available on the Contacts page. Newscra.com may update this policy to reflect legal changes or operational adjustments, with the revised version posted on the website and notice given where required. The last-updated date appears at the top of this page. Continued use of the site after updates constitutes acceptance of the revised terms.